Talk
Product
The recording is being fetched from the calling provider. It is usually ready a few minutes after the call ends.
Deal
Customer number
Our number
Agent
Product
Ring time
Talk time
Total time
Agent leg
Customer leg
Price
Timeline
Queued
Ringing
Answered
Ended
Writing the transcript and summary. This usually takes under a minute.
Outcome
What was asked
What was agreed
Next step
In full
The calling provider sent no summary for this transcript.
Writing the transcript and summary. This usually takes under a minute.